Refunds, Returns & Repairs Policy
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. These guarantees are called "Consumer Guarantees" and are not impacted by our limited manufacturer's warranty or our Change of Mind Policy.
If you believe an item is faulty, not of acceptable quality, does not match the description or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law if the fault or defect has not been caused by you or by abnormal use. Goods are not of acceptable quality if they are not reasonably fit for purpose, acceptable in appearance and finish, free from defects, safe or durable.
You are entitled to elect between a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced within a reasonable timeframe, or a refund if a repair or replacement is not feasible, if the goods fail to be of acceptable quality or the goods fail to meet any other Consumer Guarantee and the failure does not amount to a major failure.
A major failure occurs where the goods are significantly different from the description, are substantially unfit for their normal purpose and cannot easily be made fit, are unsafe, or where a reasonable customer would not have purchased the goods if they had known of the fault or defect.
If you would like to know more about Consumer Guarantees and your rights under the Australian Consumer Law, please visit the Australian Competition and Consumer Commission's website.
Faulty Returns / Warranty
If your return is in relation to a problem you are experiencing with the product, please view our product FAQs here as there may be a solution already listed. If the problem persists or if you believe you have received a faulty item, due to damage during shipping or a manufacturing fault, or you wish to make a warranty claim, please contact our customer service team here. For further information on KitchenAid’s warranty guidelines, please click here.
Frequently Asked Questions
How long will it take for my return to be processed?
Once we receive your item, please allow up to 10 days for us to assess the return and process the refund.
Do I have to pay for my item to be returned?
No, upon completing your return request you will be emailed a return label free of charge. Simply print off the label, attach it to your order and drop it off to your local post office.
How will I be refunded?
We will refund you to your original payment method. Once your return has been finalised, please allow up to 10 business days (depending on your bank) to receive the funds back.
Do you offer exchanges?
Currently we don’t offer exchanges. If you wish to exchange an item, please lodge a return request and then place an order for your new item once your return has been processed.