Returns Portal

Submit a Return

In order to be eligible to return your order, please check that your item/s meet the following requirements

Rule 1

Items must be returned within 30 days of delivery. Items sought to be returned for change of mind received outside the 30 day period will not be accepted

Rule 2

Items must be returned in an undamaged and resalable condition

Rule 3

Items must be returned in their original product packaging with any user guides / original documentation included

Please note, if you are returning your order due to a faulty item, please contact us via one of the below methods so we can assist you further.

Online enquiry form

1800 990 990

Alternatively, please view our common product FAQ's here.

Confirm Order Details

Please enter your email address to continue

Please select an order to continue

Please note, only orders delivered less than 30 days ago are eligible for return. Orders eligible for return will appear in the list below.

Select Items to Return

Select the item/s from your order below that you would like to return
Please note, any promotional gift or bonus product received with the purchased item must also be returned

PRODUCT

Return

Reason for Return

Please let us know the reason for return and if the item has been used.

Return items

Reason for return

Has the item/s been used?

Additional comments

Review & Confirm

Please review and confirm your return

You are returning:

Parcel #${item.id}

${p.title} SKU: ${p.sku}

Reason for return:

Confirmation

Your return has been submitted!

Thanks for submitting your return. You will receive an email shortly containing a return label. Please allow up to 1 hour to receive your label. Please note, if you are returning multiple items, you will receive a separate email with a separate label for each item. Please print off the return label, attach it to your parcel and drop your parcel to your local post office / red post box.

Once your return has arrived back to us, please allow up to 5 business days for your return to be processed.

You will receive a refund back to your original payment method.

Return details

Parcel #${item.id} Reference number: ${item.creditNumber}