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FAQs

Search our FAQ’s for product help and information by selecting a category or entering a search term below.

KitchenAid Blenders

Can I blend hot soup?
Is the KSB560 Plastic Jug BPA-Free?
What is the Soft Start™ feature?
What should I do if I overload the KitchenAid Blender?
Where are KitchenAid Blenders manufactured?
What is the difference between the Artisan KSB560 and Platinum KSB650 Blender?
How do I clean the blender jug?
Where can I find more blender recipe ideas?
Where can I find Magnetic Drive Blender troubleshooting tips?

KitchenAid Food Choppers

What is the difference between the two speeds on the Food Chopper?
Is the Food Chopper work bowl BPA-Free?
What is the best way to achieve uniform consistency of processed foods?
Are coffee beans or hard spices suitable for processing in the Food Chopper?

KitchenAid Food Processors

What is Externally Adjustable Slicing Control?
How do I adjust the thickness?
What are the speed selections for the ExactSlice™ Food Processor and Pro Line Series Food Processor?
Are optional accessories available for the Food Processor?
Why is liquid leaking from my Food Processor work bowl?
How do I process meat in the Food Processor?
What is the Chef’s Bowl used for on the Artisan KFPM770 Processor?
Where should I store the Food Pusher?

KitchenAid Hand Blenders

What is the benefit of a DC motor?
What is the pan guard?
What is the blade guard?
Is the beaker or chopper for the Deluxe Hand Blender and Pro Line Series Hand Blender suitable for the microwave?
Is the plastic beaker or chopper BPA-Free for the Deluxe Hand Blender and Pro Line Series Hand Blender?
Is the stainless steel whisk for the Deluxe Hand Blender and Pro Line Series Hand Blender suitable for use on non-stick coating?
What is the best way to clean the chopper adapter and whisk adapter for the Deluxe Hand Blender and Pro Line Series Hand Blender?
Is the Hand Blender designed to process coffee beans or hard spices such as nutmegs?
When do I need to charge the battery for the Pro Line Series Hand Blender?
How do I charge the battery for the Pro Line Series Hand Blender?
At what point should I insert the battery into the Pro Line Series Hand Blender?
How do I remove the battery from the Pro Line Series Hand Blender?

KitchenAid Hand Mixers

What are the standard inclusions for the Artisan 9 Speed Hand Mixer?
Are the hand mixer accessories dishwasher safe?
Does mixing time need to be adjusted when using the Hand Mixer?
When comparing Hand Mixers, is wattage the best indicator for performance?

KitchenAid Kettles

What is the water temperature guide?
Why can’t I see the current temperature of the water away from the base?

KitchenAid Product Support

Where can I see an in-store demonstration?
Where can I see an in-store demonstration? (2)
How do I find my nearest repairer?
Where can I purchase replacement/spare parts?
Who can I contact if I require further assistance with my product?
How do I register my product?
How can I find KitchenAid on social media?
What is “The Top Table by KitchenAid”?
What happens if I purchased my product outside Australia or New Zealand, is it still covered?
Where can I view KitchenAid videos?
Where can I find a user guide for my product?
I need to speak to someone regarding my product, what are my options?
Where can I find more information about the warranty available for my product?

KitchenAid Stand Mixers

What is Original Planetary Mixing Action?
What is the difference between the Stand Mixer and the Food Processor?
Where are Stand Mixers manufactured?
What is the attachment hub?
What speed should I use?
What are the standard inclusions with a Stand Mixer?
What are the different uses for the flat beater, flex edge beater, wire whisk and dough hook?
What is the purpose of the pouring shield?
What is the benefit of a glass bowl?
What is the benefit of stainless steel bowl?
What is the Flex Edge Beater?
What is the capacity for the KSM150, KSM156 and KSM160 Stand Mixer?
What is the capacity of the Artisan KPM5 Bowl-Lift Stand Mixer?
What is the capacity of the 6.9L Pro Line Series Bowl-Lift Stand Mixer?
Why is it recommended to decrease the mixing time when using the KitchenAid Stand Mixer?
What is the height of the Tilt-Head Stand Mixer with the head tilted back?
How long can I run the Stand Mixer?
Do I need to rest the Stand Mixer after each batch using the Gourmet Pasta Press?
How do I adjust the beater-to-bowl clearance on a KitchenAid Stand Mixer
Can I place the wire whisk in the dishwasher?
Can I place the glass mixer bowl in the microwave?
I have lost the stainless steel KitchenAid hub cover/attachment screw for my Stand Mixer
Why is my Stand Mixer missing an Agitator Cup and/or Spring?

KitchenAid Sparkling Beverage Maker

Where can I purchase SodaStream flavours for the Sparkling Beverage Maker?
Can I carbonate drinks other than water? Can I re-fizz flat drinks?
What is the flavour ratio?
Are batteries included?
Do I need a special water system in order to use my Sparkling Beverage Maker?
Can I add the flavour before carbonating a bottle of water?
When I carbonate my drink I notice there is a build-up of ice around the nozzle, what should I do?
What kind of power source does the Sparkling Beverage Maker use?
How should the cylinder be stored?
How many bottles will I get from one gas cylinder?
Can a different company’s bottles be used?
How do I clean the carbonating bottle?
Can I place my carbonating bottle in the freezer?
I have accidentally placed my carbonating bottle in the dishwasher, what should I do? If
How do I fit the CO2 cylinder into my KitchenAid Sparkling Beverage Maker?
How does the CO2 Cylinder Exchange System work?
How do I exchange an empty Gas Cylinder for a new one?
Can a different company’s gas cylinders be used in my KitchenAid Sparkling Beverage Maker?
Why does the carbonating bottle have an expiration date?
Is the carbonating bottle supplied with the KitchenAid Sparkling Beverage Maker BPA-Free?
How much water do I add to the carbonating bottle?
My sparkling drink is not flavourful enough, can I re-carbonate after adding the flavour?
My drink isn’t fizzy enough, what should I do?
Does my SodaStream make mineral water? What is the difference between sparkling water, soda water and mineral water?
How do I know if the cylinder is empty?
Can I use my Sparkling Beverage Maker outside of Australia?
Where can I purchase extra carbonating bottles?

KitchenAid Cook Processor

Is the 4.5L Cook Processor bowl dishwasher safe?
Can I purchase an additional bowl?
Is the Cook Processor design die-cast metal?
What is the maximum temperature setting for the Cook Processor?
What is the maximum speed for StirAssist accessory?
Why is the "preheating" displayed during cooking?
Can the mini-bowl be used for heating?
Where can I find recipes for the Cook Processor?
What is the best way to clean the Cook Processor?
How many colours are available in the Cook Processor?

KitchenAid Multi-Cooker

What is the highest temperature the Multi-Cooker can achieve?
What makes the Multi-Cooker different from a slow cooker?
How long does the Multi-Cooker keep food warm after cooking?
What is CeramaShield™ coating?
What types of food can I make in the Multi-Cooker?
Are there any accessories for the Multi-Cooker?
Can I adjust the Speed on the Stir Tower?
What is the best way to clean the Multi-Cooker?
Why am I losing heat?
What are the temperature increments?
What are the timing increments?