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FAQs

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Online shopping

Do I need an account to shop online?

No, you don't need to have an account to place an order with us. Just add your products to your cart and check out!

What payment methods do you accept?

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • After Pay
  • Zip Pay
  • KitchenAid digital gift cards

Please note we are working hard to provide you with more payment options in the near future.

How do I know if my order is processed?

You will be redirected to an Order Confirmation page on your browser, and you will also receive an order confirmation email when your order has been placed.

Another email will be sent when your order has been shipped with your tracking details.

If you are unable to locate your confirmation email in your inbox, please check your junk or spam folder.

Why are my payments not going through

Unfortunately sometimes payments do not process due to a number of potential reasons:

  • Order cancellation - orders on occasion have to be cancelled due to a product running out of stock prior to the order processing.
  • Card payment issues - you may have an expired card, accidentally entered the wrong card number, security code and/or expiration date. Please double check that all payment details you have entered are all correct. If the problem persists, please contact your card issuer for more information.

If you believe the issue is not due to any of the above reasons, please contact our Customer Service team via the Contact Us form here, and we will be happy to help!

What do I do if a product I want is no longer available online?

If a product is no longer in stock on our website, please contact our Customer Service team via the Contact Us form here to find out if we will be restocking the product.

A product is a different price in-store and online?

We aim to have the same prices online as in store. However, from time to time there may be special online offers that are not available in store and vice versa.

To ensure you don’t miss out on our online special offers and sales, subscribe to our email newsletter here or follow us on Instagram here, so we can keep you updated!

Does KitchenAid offer lay-by?

No, unfortunately we don't offer lay-bys. However, an alternative to shop with payment installments is via Zip Pay. You are able to have your product delivered straight to your door, and make four fortnightly payment installments.

To find out more about Zip Pay, click here.

Does KitchenAid offer gift cards?

We sure do! You can purchase a gift card here.

Where does KitchenAid sell mixers instore?

Some of our approved stockists include David Jones, Myer, Harvey Norman, The Good Guys, Bing Lee, Peters of Kensington, MiniMax and Kitchen Warehouse.

Where can I find the latest promotions and offers?

To be the first to hear about our new products, delicious recipes and exclusive offers, please subscribe to our email newsletter here or follow us on Instagram here, so we can keep you updated!

Can I get my stand mixer engraved in-store?

Engraving is available exclusively on our website at KitchenAid.com.au. Please note we are currently experiencing high demands and delays with engraved mixers - please allow an additional 10 to 15 business days.

Start personalising your mixer here!

Can I get other products other than stand mixers engraved?

You can also personalise our blenders - Personalise here

Start personalising your mixer here!

How do I return a product?

At KitchenAid we want to ensure that our customers are satisfied with their purchase. We are happy to facilitate a return for change of mind, free of charge, provided that the return meets the following guidelines:

  • The return is requested within 30 days from the date the product was received. Items sought to be returned for change of mind received outside the 30 day period will not be accepted.
  • The item was purchased directly from kitchenaid.com.au.
  • The product is in an undamaged and resalable condition with its original packaging intact, including user guides.
  • Any item or product packaging that has been damaged cannot be returned.
  • You are able to provide proof of purchase.

For more information, visit our returns policy page.

Do you price match?

Yes, we are happy to price match any of our products against identical products advertised by Australian retailers providing the competitor pricing is genuine and can be verified.

For further information on price matching check out our policy here.

How does stock sell out when it is available at the time of purchase?

Our system updates stock levels on a daily basis, however, unfortunately there are times when the inventory is low and multiple orders are placed before the system refreshes with the updated stock level. This can cause orders to go through even when the stock is no longer available. If this has occurred, our team will issue a refund via your original payment method.

Shipping and delivery

How long will it take me to receive my order?

Please allow 3 to 5 business days for your order to be dispatched.

Once your order has been dispatched from our warehouse, please allow the following delivery times based on your location.

  • NSW - 3 business days
  • VIC - 3 to 4 business days
  • QLD - 3 to 4 business days
  • SA - 4 to 5 business days
  • TAS - 5 to 6 business days
  • WA - 7 to 9 business days
  • NT - 8 to 10 business days

You can track the status of your order here.

I've ordered multiple items but haven't received the complete order

Please note for orders with multiple items, you may receive multiple deliveries.

Do I need to be home to sign for my order?

We do not leave parcels without a signature. Australia Post will leave a card and the parcel will be taken to a nearby Post Office for your collection.

You'll have 10 business days to collect it before the item is returned to us.

I won't be home to sign for my package. What should I do?

We do not leave parcels without a signature. Australia Post will leave a card and the parcel will be taken to a nearby Post Office for your collection.

You'll have 10 business days to collect it before the item is returned to us.

How much does shipping cost?

Shipping is free for all orders over $99, and for orders under $99 a small $10 fee applies.

Do you offer express postage?

We don't currently offer express postage, however, our team strive to ensure that your product is shipped out to you as soon as possible.

How can I track my order?

We know how exciting is to have a delivery on the way! You can track the status of your order here.

Do you ship overseas?

We don't currently offer this service at KitchenAid.com.au, however KitchenAid products can be found in kitchens (and stores) all around the globe. From Australia to Malaysia, South America to the South of France. Click here for links to the website for your country or region.

Has my order been dispatched yet?

We will send you a confirmation email with a tracking number as soon as your order has been dispatched. You can track the status of your order here.

Is delivery to PO boxes available?

Yep, it sure is!

Can I leave a gift message?

We don't currently offer this service, however, you can personalise your stand mixerand blender. This personalisation service which includes an engraved message of your choice, adds an extra special touch to your gift.

Start personalising your mixer here and your blender here.

I didn't receive my confirmation email. What do I do?

Once you have received the Order Confirmation screen on your browser, you will be sent a confirmation email shortly after. If you are unable to locate this email in your inbox, please check your junk or spam folder.

Please allow up to 3 hours for your confirmation email to come through. If you have checked all folders and still have not received your order confirmation email, please contact us here.

I have placed the wrong address on my order. What do I do?

We are unable to amend or cancel an order once it has been placed on the website.

I received the wrong order. What do I do?

We're sorry to hear that you have received the incorrect order. Please contact us immediately on 1800 990 990 and we will have this corrected for you.

Product support

General

Where can I find a user-guide for my product?

Your user guide is located in the box that your product arrived in.

Can't find it? You can also view our user guides on the product pages on our website.

How do I register my product?

Please click here to register your product.

Please note you only need to register your product if you have purchased the item from one of our trade/retail partners. Any products purchased directly via our website will be automatically registered during the online ordering process.

How do I find out the warranty policy for a product?

We offer a limited lifetime warranty across a great range of our products. Click here to find out more.

If you are unable to find your product, please contact our Customer Service team here and we will be happy to help!

Where can I buy spare parts for my product?

You can purchase spare parts for your products by contacting our Customer Service team by calling 1800 990 990 or by completing the Contact Us form located here.

Where can I get my product repaired?

To find your nearest service centre, please visit our Service Centre & Stockists page here.

Where can I find recipes that I can make with my product?

We have lots of delicious recipes available here. You can search by ingredient, occasion and product. Be sure to tag us in photos of your creations on Instagram!

For cook processor recipes please click here to download your very own ebook!

Is there anywhere I can watch videos on how to use my product?

Absolutely! You can view our how to videos here.

How can I hear if there has been any product recalls?

Product recall information is available here.

Stand mixers

What is the difference between the tilt-head stand mixer models?

We're so excited you're looking at one of our iconic stand mixers - we've been making and baking for over 100 years!

We understand the different names and product codes may be confusing, so we have listed the differences between our tilt-head stand mixers below to get you on your way!

KSM3311
3.3L Artisan Tilt-Head Mini Stand Mixer
  • 3.3L handleless stainless steel bowl
  • Wire whisk, flat beater and dough hook
  • Available in empire red, contour silver and matte black
KSM45
4.3L Classic Stand Mixer
  • 4.3L handleless stainless steel bowl
  • Wire whisk, flat beater and dough hook
  • Available in white and onyx black
KSM150
4.8L Artisan Tilt-Head Stand Mixer
  • FREE engraving worth $49.95
  • 4.8L stainless steel bowl
  • Wire whisk, flat beater and dough hook
KSM160
4.8L Artisan Tilt-Head Stand Mixer (Two Bowls)
  • FREE engraving worth $49.95
  • 4.8L stainless steel bowl
  • Wire whisk, flat beater and dough hook
  • Additional 2.8L stainless steel bowl
  • Over 15 colours
  • Gloss and matte finishes
KSM192
4.8L Artisan Tilt-Head Stand Mixer
  • 4.8L brushed stainless steel bowl with ergonomic handle
  • 6 wire whip, flat beater and dough hook
  • 12 colours in satin, gloss and matte finishes
KSM195
4.8L Artisan Tilt-Head Stand Mixer
  • 4.8L brushed stainless steel bowl with ergonomic handle
  • Additional 2.8L stainless steel bowl
  • 6 wire whip, flex edge beater, dough hook and pastry beater
KSM195
4.8L Artisan Tilt-Head Stand Mixer 2022 Colour of the Year - Beetroot
  • 4.8L brushed stainless steel bowl with comforthandle
  • Additional 2.8L stainless steel bowl
  • 6 wire whip, flex edge beater, dough hook, pastry beater and pouring shield
  • Rich magenta colour with an engergising and uplifting hue
KSM180
4.7L Artisan Stand Mixer Blossom Design Series 2022
  • 4.7L hammered copper bowl
  • Stainless steel flat beater, dough hook, wire whisk, pastry beater
  • Iconic pettaled hub cover

What is the difference between the bowl-lift stand mixer models?

Our bowl-lift stand mixers are designed to handle heavy mixtures easily for when you want to make larger batches of yummy goodness!

KSM60
5.6L Bowl-Lift Stand Mixer KSM60
  • 5.6L stainless steel bowl with handle
  • Pouring shield
  • Wire whisk
  • Flat beater
  • Dough hook
KSM70
6.6L Bowl-Lift Stand Mixer KSM70
  • 6.6L stainless steel bowl with handle
  • Pouring shield
  • Stainless steel  whisk
  • Stainless steel flat beater
  • Stainless steel dough hook
  • Double flex edge beater
KSM7581
6.9L Pro Line® Series Bowl-Lift Stand Mixer
  • 6.9L stainless steel bowl with handle
  • Pouring shield
  • Stainless steel 11-wire elliptical whisk
  • Coated metal beater
  • Coated metal spiral power knead dough hook
KSMC895
7.6L Commercial Bowl-Lift Stand Mixer KSMC895
  • 7.6L stainless steel bowl with handle
  • Stainless steel bowl guard
  • Stainless steel elliptical whisk
  • Flat beater
  • Dough hook

What is Original Planetary Mixing Action?

Original planetary mixing action describes the way in which the flat beater moves around the bowl. During operation, the beater moves around the stationary bowl, at the same time turning in the opposite direction on its own axis. Original planetary mixing action ensures thorough ingredient incorporation. The beater, dough hook or wire whisk rotates around the bowl, giving incredible bowl coverage for fast and complete mixing. Your KitchenAid Mixer will mix faster and more thoroughly than most other electric mixers. Please note it's recommended that the mixing time in most recipes be adjusted to avoid overbeating.

In short, it gives you the best and most thorough mixing action! What else is better than that!

Where are our stand mixers manufactured?

Our iconic stand mixers have been manufactured in Greenville, Ohio USA since the end of the Second World War.

What is the attachment hub?

The KitchenAid Stand Mixer is more than just a mixer. The trademark hub allows for the attachment of over a dozen accessories which will turn your mixer into a pasta machine, citrus juicer, meat grinder, ice cream machine, vegetable slicer, sausage maker and so much more. View the full range of KitchenAid Stand Mixer attachments here. Enjoy your next culinary adventure!

What are the standard inclusions with a stand mixer?

Standard inclusions vary between our range of stand mixers. Please see the table below for more details around each model and their inclusions.

KSM45
4.3L Classic Stand Mixer
  • 4.3L handleless stainless steel bowl
  • Wire whisk, flat beater and dough hook
  • Available in white and onyx black
KSM150
4.8L Artisan Tilt-Head Stand Mixer
  • FREE engraving worth $49.95
  • 4.8L stainless steel bowl
  • Wire whisk, flat beater and dough hook
KSM160
4.8L Artisan Tilt-Head Stand Mixer (Two Bowls)
  • FREE engraving worth $49.95
  • 4.8L stainless steel bowl
  • Wire whisk, flat beater and dough hook
  • Additional 2.8L stainless steel bowl
  • Over 15 colours
  • Gloss and matte finishes
KSM177
4.8L Artisan Tilt-Head Stand Mixer with Two Bowls (Platinum Colours)
  • FREE engraving worth $49.95
  • 4.8L brushed stainless steel bowl
  • Wire whisk, flat beater and dough hook
  • Additional 2.8L stainless steel bowl
  • Additional flex edge beater
  • Additional pouring shield
  • Platinum colours and finishes
KSM180
4.8L Limited Edition Tilt-Head Stand Mixer Queen of Hearts
  • 4.8L stainless steel bowl
  • Accessories in a beautifully crafted stainless steel - wire whisk, flat beater and dough hook
  • Additional 2.8L stainless steel bowl
  • Premium chrome hub and accents
  • Limited edition ‘Passion Red’ colour
KPM5
4.7L Heavy Duty Bowl-Lift Stand Mixer
  • 4.8L stainless steel satin finish bowl with handle
  • Pouring shield
  • Bowl cover
  • Wire whisk
  • Flat beater
  • Dough hook
KSM7590
6.9L Heavy Duty Bowl-Lift Stand Mixer
  • 6.9L stainless steel bowl with handle
  • Pouring shield
  • Stainless steel 11-wire elliptical whisk
  • Stainless steel flat beater
  • Stainless steel spiral power knead dough hook
KSM7581
6.9L Pro Line® Series Bowl-Lift Stand Mixer
  • 6.9L stainless steel bowl with handle
  • Pouring shield
  • Stainless steel 11-wire elliptical whisk
  • Coated metal beater
  • Coated metal spiral power knead dough hook

What are the different uses for the flat beater, flex edge beater, wire whisk and dough hook?

The Flat Beater is the ‘wooden spoon’ of the KitchenAid Stand Mixer. It is used for any gentle folding, slow and fast mixing, cutting/rubbing in, creaming or beating, such as creaming butter and sugar, creaming egg yolks and sugar, combining flour mixtures, combining all-in-one cake and batters or gentle folding, ‘rubbing in’ shortening for pastry, beating of soft fruits and vegetables (rough dip or sauces) and combining dough/pasta mixtures before kneading. This is available with all stand mixer models.

 

The Flex Edge Beater is a flat beater and spatula combined. It is used for creaming and beating; its action mixes/creams and wipes the sides of the bowl (i.e. creaming butter and sugar, combining cake and batter mixtures). Available with KSM177.

 

The Wire Whisk is used for aeration and is suitable for whipping mixtures where aeration is required (i.e. egg whites for delicious and fluffy meringues and mousse mixtures, creaming of egg yolk and sugar mixtures, whipping cream). It is also suitable for ‘sifting’ flour and icing sugar. Available with all stand mixer models.

 

The Dough Hook is for mixing and kneading yeast doughs. Great for heavy mixtures such as bread, pizza and pasta dough. Designed for speed 1 and 2 only. Available with all stand mixer models.

 

If you're in need of one of these great accessories, you can buy these separately here.

What is the purpose of the pouring shield?

The pouring shield minimises splash and flour puff as well as making adding liquids easy through the use of the chute. Please note the pouring shield is not suitable for the glass bowl.

Click here to find our more about our pouring shield or to shop now!

What do I do if I have lost the stainless steel KitchenAid hub cover/attachment screw for my Stand Mixer?

If you have misplaced your hub cover (badge) on your KitchenAid Stand Mixer, or the attachment screw (thumb screw) that holds it in place, please call our Customer Service team on 1800 990 990 to order a replacement.

Why are my ingredients not fully mixing

This might be due to the height of your beater to your bowl!

If the beater is too high, it cannot reach and incorporate the ingredients.

If the beater is too low, it can hit the bottom of the bowl and the white coating can chip off the bottom of your beater.

The clearance between your beater and bowl is adjusted at our factory, but can change over time with use and in transit, but can easily be raised or lowered!

To adjust your beater height, tilt the mixer head down, slide an envelope or folded piece of paper between the beater and the bowl. The beater should not be touching the bottom of the bowl. The correct clearance is the thickness of the two pieces of paper. Lift the head up, you should see a rectangle hole with a flat head screw. Turn the screw counter clockwise or left to raise the beater. Turn the screw clockwise or right to lower the beater. Each time only turn the screw about a ¼ turn at a time and test again with the paper. Throughout the life of the mixer, the height may need to be adjusted as it may alter with normal use of the mixer.

How do I adjust the beater to bowl clearance?

Tilt the mixer head down, slide an envelope or folded piece of paper between the beater and the bowl. The beater should not be touching the bottom of the bowl. The correct clearance is the thickness of the two pieces of paper. Lift the head up, you should see a rectangle hole with a flat head screw. Turn the screw counter clockwise or left to raise the beater. Turn the screw clockwise or right to lower the beater. Each time only turn the screw about a ¼ turn at a time and test again with the paper. Throughout the life of the mixer, the height may need to be adjusted as it may alter with normal use of the mixer.

What accessories and attachments can go in the dishwasher?

All the bowls are dishwasher safe. All of the attachments are too, except for the wire whisk. The wire whisk must be hand washed to avoid damage to the wires, and so that the alloy base does not blacken, pit or go powdery.

How heavy are the ceramic bowls?

Our beautiful ceramic bowls are the perfect addition to any mixer to make it truly yours! Our ceramic bowls weigh roughly 4.5kgs

What are the different finishes of the mixers?

Our mixers are available in a variety of different finishes to suit your style

Gloss for a classic look

Available in selected shades of

  • KSM45
  • KSM150
  • KSM160
  • KSM180
  • KSM7590
  • KPM5
Premium gloss, for a high shine look

Available in selected shades of

  • KSM177
  • KSM7581
Matte, zero shine

Available in selected shades of

  • KSM160
Metallic, polished metal for an edgy style

Available in selected shades of

  • KSM177
Cast Iron, a matte textured finish

Available in

  • KSM177 Cast Iron Black

Why is my stand mixer is missing a part where my attachments attach?

From September 2016, the international Classic Stand Mixer no longer has the agitator cup where the beaters, dough hook and whisk attach to the Stand Mixer. The part was originally installed during the initial international Stand Mixer launch, however. KitchenAid have since learned that it is not needed and the change makes the product easier to use and clean.

What speeds are suited to what ingredients?

Speed 1 - Stir for starting all mixing procedures, slow stirring, combining and mashing. Use to add flour and dry ingredients to batter, and to add liquids to dry ingredients. Do not use Speed 1 to mix or knead yeast doughs.

Speed 2 - Slow mixing, kneading for slow mixing, mashing, faster stirring. Use to mix and knead yeast doughs, heavy batters, and candies: start mashing potatoes or other vegetables: cut shortening into flour: mix thin or splashy batters.

Speed 4 - Mixing, beating for mixing semi-heavy batter, such as cookies. Use to combine sugar and shortening, and to add sugar to egg whites for meringues. Medium speed for cake mixes. Use with: Food Grinder, Rotor Slicer/Shredder, Pasta Roller, and Fruit/Vegetable Strainer.

Speed 6 - Beating, creaming for medium-fast beating (creaming) or whipping. Use to finish mixing cakes, doughnuts and other batters. High speed for cake mixes. Use with Citrus Juicer attachment.

Speed 8 - Fast beating, Whipping for whipping cream, egg whites and boiled frostings.

Speed 10 - Fast whipping for whipping small amounts of cream or egg whites and for final whipping of mashed potatoes. Use with Juicer Pasta Maker and Grain Mill attachments. NOTE: Will not maintain fast speeds under heavy loads.

Why is the white coating on the beater chipping?

Oh no, lets see why this is happening!

Is the chip on the side of the beater? Hitting the flat beater on the side of the bowl to release ingredients can weaken the coating on the side of the beater, causing it to chip. It is essential to use a spatula to remove ingredients from the flat beater.

Is the chip on the bottom of the beater? If the bottom of your beater is chipping, it may be too low and is hitting the bottom of the bowl—you may need to adjust your mixer. Your mixer is adjusted for optimum mixing at the factory, but through time and use, it can change, and it should be readjusted.

Is the chip on the top of the beater? It is important to take care when attaching and removing the flat beater on the beater shaft. Using excessive force can cause chipping in that area. Make sure to locate and align the "keyhole" on the bottom of the beater with the notch on the beater shaft when attaching prior to twisting in place.

How do I restore a warped Flex Edge beater?

No one wants a misshaped beater! Unfortunately if the Flex Edge beater is placed close to other items in the dishwasher, the silicone edge can become warped or misshapen. The flexible edge can be restored by running it through the dishwasher again and making sure that it does not touch other items. The heat of the dishwasher will soften it and allow it to return to its original shape.

Why is the beater hitting the bottom of the bowl?

If your flat beater is hitting the bottom of the bowl, it's possible that your beater is too low and needs to be raised. Your mixer is adjusted for optimum mixing at the factory, but through time and use, it can change, and it should be readjusted.

If the beater is too low and pushes into the bowl, it can cause the bowl to become scratched, and the head of the mixer may bounce up and down.

If your flat beater is white, it's possible that the white coating may chip or become worn on the bottom from hitting the bowl and should be replaced.

Its simple to adjust the beater to bowl clearance, just tilt the mixer head down, slide an envelope or folded piece of paper between the beater and the bowl. The beater should not be touching the bottom of the bowl. The correct clearance is the thickness of the two pieces of paper. Lift the head up, you should see a rectangle hole with a flat head screw. Turn the screw counter clockwise or left to raise the beater. Turn the screw clockwise or right to lower the beater. Each time only turn the screw about a ¼ turn at a time and test again with the paper. Throughout the life of the mixer, the height may need to be adjusted as it may alter with normal use of the mixer.

Why is the bowl not secure in the base plate?

There could be a few reasons for this, lets check them out!

Is the bowl worn?
Check the base of the bowl to see if the "bumps" all seem intact or if any of them are pushed in. If the bumps are not intact, the bowl will need to be replaced.

Is the base plate worn?
Check the base plate to see if the "bumps" that lock into the bowl base are intact or if they look worn. If the bumps are not intact, the base plate will need to be replaced.

Are you using the correct speed?
Are you using speed two only for making bread? If you knead bread at a higher speed, the force and weight of the dough can cause the bowl to unlock.

Does the beater need to be adjusted?
As part of routine maintenance, it is essential to check that the beater is neither too high nor too low.

If it is too low, it can press into the bowl, and cause undue pressure on the bowl, which can cause the bowl to unlock.

If it is too high, the lock on a tilt head mixer may not fully lock, and the head may wobble.

Why is my stainless steel bowl oxidized?

While stainless steel is rust-resistant, it isn't 100% rust proof. Several things can cause rust on even the highest quality stainless steel.

Unlike carbon steel, stainless steel is an iron alloy that contains a relatively high percentage of chromium. It's the inclusion of chromium that gives stainless steel its rust resistance. The chromium in stainless steel reacts with oxygen (in the air or water) to form a very thin, transparent, passive film (chromium oxide) over the surface of the steel, which limits further oxidation (rust).

This passive film is formed (and repaired) very rapidly, so you don't need to worry about scraping or scrubbing it off. But some things can penetrate this film and cause rust if left in contact with stainless steel.

How do you prevent rust?
Frequent washing is an essential step, but there are a few other tips and tricks to keep in mind.

Some city water sources contain high levels of chlorine, which can penetrate the protective film on stainless steel and cause rusting. Well water can also include a bacteria that is capable of producing rust in stainless steel.

Avoid Scratches
Small scratches are mostly cosmetic, but deeper scratches can be difficult to keep clean. Avoid scratches by not using metal utensils in your bowls (or using them very gently) and staying away from highly abrasive pads.

Use the Correct Soap
Use only mild detergents and steer clear of harsh chemicals or antibacterial cleaning products. Some harsh chemicals and antibacterial soaps can cause rusting in stainless steel. Halogen salts (chlorine, fluorine, bromine, iodine), some antibacterial agents (ones that contain a chemical called Triclosan), and bleach (sodium hypochlorite) or bleach-containing cleaning products may cause rust in stainless steel. Check your soap and make sure it doesn't contain any of these materials.

Avoid Metal on Metal Contact
Avoid metal cleaning pads (like steel wool) and avoid metal utensils. Steel wool is made from carbon steel and rusts readily. Using it on a stainless steel material can deposit what is referred to as "free iron", which isn't protected by chromium, and can quickly lead to rusting. Sustained contact between stainless steel and some other types of metal can set-up a process called Galvanic Corrosion. A wet environment is far more likely to lead to rusting than a drier climate.

How to Remove Rust and Stains?
1. Mix some baking soda with vinegar (apple cider or white vinegar) until you reach the consistency of a paste.
2. Spread the paste over the surface of the stainless steel
3. Allow it to sit for about 10 minutes (up to a few hours if you have very stubborn rust).
4. Scrub the paste over the stainless steel surface with a scratch-free scrubbing pad using a circular motion.
5. Rinse the bowl thoroughly with warm water, then perform a regular soap and water wash followed by a hand drying.
This more in-depth cleaning process can be used as needed (when stains or rust appear) or on a weekly/monthly basis as a preventative action.

Why is my bread not rising when I use my standmixer?

Bring on the fresh sourdough!

Firstly check is the yeast fresh? ​
Yeast has an expiration date, and after that date will not be as effective. Yeast should be stored in a cool, dry place. Yeast may have been dissolved in too hot of water or the liquid ingredients in the recipe may be too hot, causing the yeast to die. Also, check to make sure the temperature of the ingredients; if they are too cold, it could cause some of the yeast to die.

Was the dough kneaded properly? ​
Dough may not have been kneaded adequately. Kneading "exercises" the gluten in the bread and gives it the elasticity to hold in the air bubbles produced by the yeast. It is these air bubbles that cause the dough to expand and rise.

Was the dough given enough time to rise? ​
Insufficient time may have been allowed for the dough to rise correctly.

Where was the dough placed to rise?
Dough may have been placed in too hot of place for rising. The optimal temperature for the rising dough is from 21º to 32º F. At higher temperatures; the yeast will begin to die.

What type of flour was used? ​
If specialty grains are being used in dough, the dough will not rise as much because these grains have a lower percentage of gluten to hold in the air bubbles that cause the bread to expand. If a sourdough starter is being used, it may not be active. ​Sourdough starter must be fed at proper intervals and kept at the correct temperature to keep the yeast cultures alive and active.

Why are my egg whites not whipping?

Are you using the correct quantity of egg whites?
It is recommended to have two or more egg whites in the bowl when whipping. If your eggs are small, or you only have two eggs, it helps to start with the flat beater to whip the eggs on speed ten until frothy. When frothy, there is sufficient volume to then switch to the wire whip to finish.

Additional Suggestions:

  • New, room temperature egg whites will whip up faster than old, cold eggs.
  • Make sure the bowl you whip the egg whites in is free from any greasy residue.
  • Make sure that no egg yolk is in with the egg whites. Egg yolks are very high in fat and will hinder the whipping process.

Why is oil leaking from my stand mixer?

Throughout the lifespan of a KitchenAid Stand Mixer, you may occasionally notice the following:

  • A few drops of oil in the bottom of the bowl
  • Oil dripping off the beater shaft
  • Oil leaking out of the lock lever or Speed Control slots on a mixer that has been turned on its side during shipping or storage

 

The reason for this is that the mixer is packed with enough solid grease to last the lifetime of the mixer. When the mixer is used, the grease is distributed around the gears to lubricate them. Over time some oil can separate out of the solid grease and will naturally settle to the lowest point in the motor-head which is just over the beater shaft if the mixer is upright or the Speed Control or lock lever slots if the mixer is on its side. This is more likely to happen in warm weather and if the mixer is not used very often. Using a mixer regularly may prevent this from occurring.

 

For tips on how to prevent oil from leaking from a KitchenAid Stand Mixer, do the following:

  • Turn the mixer on without any ingredients in the bowl periodically to help prevent this.
  • If you have not used your mixer for awhile, you can turn it to speed 10 and let the unit run for 2 minutes, prior to use. At the end of 2 minutes, turn off the mixer and wipe any excess oil from around the planetary action.
  • Some oil could splatter and get on clothing during this process, so if you have a pouring shield, it may be helpful to have it attached to the bowl to try to reduce the likelihood of this happening.
  • Overusing a mixer, and not allowing it to cool completely between uses, can also cause this to occur.

 

If none of these methods work, the only way to stop this completely is to take the mixer to a service centre. A servicer will take out all old grease, repack with new grease and replace the gasket.

Notes:

  • The grease is food grade and is approved for incidental contact with food prepared in the mixer, although it may discolor light-colored frostings or mashed potatoes.
  • Once the mixer has started to leak oil, the only way to stop this completely is to take the mixer to an service centre, where the servicer will take out all old grease, repack with new grease and replace the gasket.
  • This is entirely up to the consumer – oil leakage will not harm the mixer.
  • It is not necessary to add oil to the mixer as regular maintenance
  • Unless the mixer has lost a fairly large amount of oil this is most likely not a concern.
  • If the mixer sounds "normal", and is not grinding, it can continue to be used.

How often should I use my stand mixer?

We recommend using your stand mixer daily ;) No really, we do hope your using your mixer as often as possible but if your stand mixer is not frequently in use, we recommend running the machine for 5 minutes a day, twice a month to ensure the machine will not seize.

What do I do if the beater is stuck on the beater shaft?

Is there food stuck in the opening?

Food particles can build up inside the beater cavity that fastens onto the beater shaft causing it to be challenging to remove or challenging to put on the beater shaft. If washing the beater in the dishwasher, make sure to insert it point down so that food particles cannot go into the opening.

Beaters should not be stored on your mixer when not in use because ingredients can get into the beater cavity during washing and harden, causing the beater to be challenging to remove.

Tips for removing stuck beater

There are a couple of tricks that can help remove a stuck beater. 

1. Use a warm compress

  • Compress a wet, warm towel around the beater shaft for 10 minutes.
  • Re-warm it after the 10 minutes, put it on again, and let it sit for 1 -2 more minutes. This will rewarm the aluminium, causing it to expand. After this time, try to wiggle and remove the beater. 

2. Mineral Oil

If the beater does not come off with the hot compress, try applying a small amount of mineral oil to the beater shaft above the beater and in the slot where the beater attaches to the beater shaft pin.

  • Allow the oil to sit on the beater shaft for several minutes, and remove the beater.

If you don't have any mineral oil, you may use a vegetable oil cooking spray instead. If you use vegetable oil, make sure to clean the beater shaft very thoroughly after the beater is removed because it can become very sticky over time.

Once removed

Once the beater is off, soak the beater in hot soapy water and clean out the beater cavity thoroughly.  Use a wooden skewer to remove any build-up of food particles or oxidation residue.

You may also want to apply a little mineral oil to the beater cavity before putting it back on the beater shaft.

 

What type of motor is included in the KSM60 & KSM70 Bowl-Lift Stand Mixer?

The updated KSM60 and KSM70 stand mixers feature a powerful universal motor driven by AC (alternating current) that offers 1.5x the power in the bowl than model 5KMP5, peak HP in the bowl.

How powerful are the KSM60 and KSM70 bowl-lift stand mixers?

The KSM60 and KSM70 bowl-lift mixers carry a 375 watt power rating.

Please visit our comparison page for more information on product specs.

How does KitchenAid measure power?

KitchenAid measures power in the bowl, to deliver capacity and performance where you need it most. By focusing on practical user cases (ex bread dough, cookies). KitchenAid allows each consumer to make an informed decision on which mixer is right for them.

KitchenAid measures power consumed by mixers as wattage. This is done in compliance with standards published by Underwriters Laboratory (UL) and according to representative loads from those standards. The wattage measurement is not intended to inform customers on loading of their home electrical circuits and is not intended to describe power output or performance of the product under heavy loads.

Is ½ speed a new speed?

½ speed is an entirely new speed unique to the bowl-lift stand mixer collection (models KSM60 & KSM70). ½ speed is twice as low as speed 1 and brings the total number or speeds to 11.

Designed for gently mixing, ½ speed gently adds delicate ingredients, like blueberries and egg whites, into recipes without overbeating.

Stand mixer attachments

Sifter + scale attachment

Why has an Err message appeared on the scale of my Sifter + Scale attachment?

Your weighing some super heavy ingredients and the scale has exceeded its weight limit. Remove ingredients from hopper, and try again with a smaller amount.

Why has an Err1 message appeared on the scale of my Sifter + Scale attachment?

Remove ingredients and turn off power as it looks like we have a Tare error. Then, turn power back on and voila, fixed!

How do I clean my sifter + scale attachment?

Our sifter + scale doesn't enjoy swimming so please do not immerse the scale or sifter housing in water or other liquid. Wipe clean with a warm, damp cloth, and dry thoroughly with a soft cloth before re-use or storing. The remaining parts are dishwasher-safe, top rack only.

Are all parts of the sifter + scale attachment dishwasher safe?

No, please do not place the scale of the sifter housing in the dishwasher, this could cause damage to the attachment :(

Metal food grinder attachment

Can I put the metal food grinder in the dishwasher?

Its hand wash only for this baby! The metal food grinder is made from aluminium and doesn't like the dishwasher :)

Can I get sausage stuffing tubes for the metal food grinder?

Homemade sausages, yes please! The Metal Food Grinder comes with 2 sausage stuffing tubes, woo hoo!

Can I put other ingredients in the food grinder other than meat?

Yep, our fabulous food grinder does more than grind meat, its suitable for a wide variety of ingredients such as fruits, vegetables, breads, cheeses herbs, biscuits etc.

Ice cream bowl attachment

How long does my ice cream bowl have to be in the freezer before I can make ice cream?

We understand you want your ice cream NOW!! However the ice cream bowl needs to be frozen for at least 12 hours for best results. It will be worth the wait we promise!

How do I clean the ice cream bowl?

Step 1. Eat all the ice cream!

Step 2. Make sure you allow the freeze bowl to reach room temperature before attempting to clean it.

Step 3. Wash the freeze bowl in warm water with mild detergent.

Step 4.Thoroughly dry the freeze bowl before storing in freezer ready for another delicious batch tomorrow!

IMPORTANT: Never wash the freeze bowl in the dishwasher. Hand-wash with warm water and mild detergent only. The drive assembly and dasher are dishwasher safe.

Pasta roller attachment

How do I clean the pasta rollers?

So your stuffed from your Italian feast, now its time to clean up!

Let the rollers air dry for 1 hour, then remove any dried pasta with the cleaning brush provided. Polish with a soft dry cloth.

Please please please never immerse the rollers in water and do not wash in the dishwasher.

Spiralizer attachment

Can I put the blades of the spiralizer in the dishwasher?

All zoodled out? Lets get our clean on! Whilst we recommend to hand wash in warm soapy the blades and accessories can be placed in the dishwasher on the topshelf. Its important to never immerse the main body of the attachment in water.

Do I have to peel my ingredients first?

Oh no, who has time for peeling? The spiralizer comes with a peeler so no hard work for you, you can thank us later!

Vegetable sheet cutter attachment

What foods are suitable for the sheet cutter?

Firm and thick fruits and vegetables are recommended such as potato, sweet potato, beetroot, apple, zucchini, carrot. Hello vegetarian lasagne, yum!

What size blades come with the sheet cutter?

We know you like to mix it up so the sheet cutter comes with two blades, 1.3mm and 1.8mm. 

Can i put the blades of the sheet cutter in the dishwasher?

Whilst our recommendation is to always handwash, its ok for the blades and accessories to be placed in the dishwasher on the topshelf. However never put the main body of the attachment in the dishwahsre or immerse in water!

Food processor attachment

Does the food processor attachment have a multi purpose blade like a food processor?

No, the food processor attachment comes with dicing, slicing, julienne and grating discs only. Perfect for soft and hard fruits, cheese and cooked meats.

Ravioli cutter attachment

What size are the ravioli pockets on the raviolli cutter?

The ravioli cutter pockets are 4 cm, perfect pockets of deliciousness!

How do I wash the ravioli cutter?

Cleaning this attachment couldn't be easier!

Firstly dust the attachment with flour and use the cleaning brush to remove dried dough.

Then remove the hopper and snap open the thin white plastic guides/levers at the bottom of the attachment for easy access to the rollers.

Lastly wash the Ravioli Maker Attachment in warm soapy water then rinse with clean water.

All clean and ready for a new batch ;)

Pasta press attachment

What pasta discs come with the pasta press?

We know every family member prefers a different pasta shape, so there are 6 pasta plates included

  1. Spaghetti
  2. Bucatini
  3. Rigatoni
  4. Fusilli
  5. Large Macaroni
  6. Small Macaroni

Phew that list made us hungry!

How do I clean the pasta press plates?

Super simple, just leave the pasta plates to dry overnight, then separate the plates. You can then use a toothpick to push out the dried pasta.

Juicer and sauce attachment

Is the Juicer attachment a cold press juicer?

No, the juicer is a 2 stage slow juicer.

Why won't the juicing bowl sit on the main body of the juicer and sauce attachment?

Make sure the rubber gasket is secured in place behind the pulp chute correctly. Bring on the juice!

What parts can go in the dishwasher?

We know you love your dishwasher but please never wash or immerse the drive assembly in water, all other parts are top rack dishwasher safe.

Fresh prep slicer shredder attachment

Are the blade drums adjustable?

The blade drums aren't adjustable, but with 3 to choose from we're sure you'll find a favourite!

What size are the blade drums?

The Slicing drum is 3mm thick the coarse grating drum is 6mm wide and the medium drum grating drum is 4mm wide.

What do I use the 3 different blades for?

The slicing blade quickly slices vegetables such as cucumbers, carrots, and celery. The medium shredding blade is perfect for freshly shredding cheese and firmer vegetables such as carrots. The coarse shredding blade is ideal for shredding ingredients like cabbage for coleslaw or potatoes for hash browns. Yummy!

What speed should I use on the Stand Mixer?

Speed 4 is recommended. If the Stand Mixer is run at a faster speed the inside of the unit could fill up with sliced/shredded ingredients too quickly and not fall on the plate or bowl as intended. We wouldn't want any shredded goodness going astray!

Citrus juicer attachment

What can I juice with the citrus juicer attachment?

Citrus fruit such as oranges, lemons, limes, grapefruit. Your morning juice will never be the same again!

Can I juice other ingredients such as carrot and apple?

No, this juicer is not an extractor, it is a press juicer only. For an extractor juice experience, you may like our juicer and saucer attachment.

Grain mill attachment

What grains can I grind?

The grain mill is designed to mill low-moisture, non-oily grains such as wheat, corn, rye, oats, rice, buckwheat, barley, and millet.

What grains are not suitable to grind?

As tempting as it is please don't grind peanuts, coffee beans, soybeans, or sunflower seeds with the grain mill; their high oil or high-moisture contents can damage the grinding mechanism and we wouldn't want that to happen!

How do I clean the grain mill?

First things first, pleaae do not wash the grain mill or any of its parts in a dishwasher.

Clean the burrs and all other parts with the provided brush. The Grain Mill Attachment does not necessarily need to be cleaned after every use, but should be brushed when changing types of grains. If needed, a toothpick may be used to clean the burr grooves.

If the Grain Mill Attachment must be washed, wash it by hand with mild detergent and warm water. Dry the main body thoroughly with a towel. Allow the parts to air dry. If the burrs are not completely dry, grain may clog the Grain Mill Attachment so please wait until next use to reassemble.

Hand held mixers

How long can I run the hand held mixer?

There is no specified limit in running the hand held mixer as it would depend on the load. However, rest assured our motor is tested for regular domestic use, and as always, reasonable care is always recommended!

Why are the blades falling off the blending arm?

Ensure that the blades are locked correctly into the blending arm. Insert the arm into the blade and twist to lock until it clicks.

Are the hand mixer accessories dishwasher safe?

Absolutley! Always remove beaters from hand mixer before cleaning. Wash the accessories in the dishwasher, or by hand in warm, soapy water. Rinse and wipe dry.

What attachments are suited to what ingredients?

Turbo beater - cookie dough & cake batter

Pro whisk - whipped cream, whipped egg whites, sauces & puddings

Dough hooks - yeast bread doughs

Liquid blender rod - smoothies, chocolate milk, iced tea, milkshakes, soups & sauces

What speeds are suited to what ingredients?

Speed 1. Using the turbo beater, for slow stirring, combining, and starting all mixing procedures. Use this speed to stir in nuts, chocolate chips, shredded cheese, olives, and other chunky ingredients.

Speed 2. Using the turbo beater or dough hooks, mix flour and other dry ingredients with liquids or other moist mixtures. Knead yeast dough (bread, pizza dough) with the dough hooks.

Speed 3. Using the turbo beater, mix runny batters, such as pancake or waffle batter.

Speed 4. Using the turbo beater, combine heavy mixtures, such as cookie or biscuit dough.

Speed 5. Using the turbo beater, mix thick dough, such as muffin or cake batter.

Speed 6. Using the turbo beater, blend butter and sugar. Mix frostings.

Speed 7. Using the turbo beater, finish mixing cake and other batters.

Speed 8. Using the pro whisk or the liquid blender rod, whip cream and mousse mixtures.

Speed 9. Using the pro whisk or the liquid blender rod, beat egg white and meringue mixtures.

What are the different attachments for the handmixer?

Our 9 speed hand mixer includes stainless steel beaters, a pro whisk, dough hooks and a liquid blending rod.

How long should I mix my ingredients with the hand held mixer?

This KitchenAid Hand Mixer will beat faster and more thoroughly than most other electric hand mixers. Therefore, the beating time in most recipes must be adjusted to avoid overbeating.

Beating time is faster due to larger beater sizes. To help determine the ideal beating time, observe the batter or dough and beat only until it has the desired appearance described in your recipe, such as "smooth and creamy."

Food chopper

What is the difference between the food chopper models?

KFC3516
3.5 Cup Mini Food Chopper
  • A compact and lightweight mini food processor. Ideal for quick and small processing tasks such as dressings and sauces
  • 3.5 cup processing bowl
  • Multi purpose stainless steel blade
KFC0516
5 Cup Food Chopper
  • Quickly prepare dressings and sauces with the food chopper. The additional whisk accessory is perfect for whipping and emulsifying ingredients.
  • 5 cup processing bowl
  • Multi purpose stainless steel blade
  • Whisk accessory

What is the difference between the two speeds on the Food Chopper?

Two speeds provide optimal results, regardless of the task. Use the speed 1 for everyday chopping needs. Use the higher speed 2 to quickly purée ingredients.

For best processing results, press and release the speed 1 or speed 2 button. Do not exceed continuous 30 second maximum run time. Repeat until ingredients reach the desired consistency. Enjoy!

Are coffee beans or hard spices suitable for processing in the Food Chopper?

As amazing as our food choppers are, please do not use your food chopper to process coffee beans or hard spices such as nutmeg. Processing these foods could damage the food chopper.

Are the food chopper bowls BPA free?

Yes, our food chopper bowls are BPA free!

Are the food chopper bowls dishwasher safe?

Yes, you can place our food chopper bowls into the dishwasher, making cleaning up easier than ever!

What is the best way to achieve uniform consistency of processed foods?

For the consistency, cut carrots, celery, mushrooms, onions and other similar vegetables into 2.5 cm pieces before adding to work bowl.

Food processors

What is the difference between the food processor models?

KFP0719
7 Cup Food Processor
  • 7 cup work bowl
  • 4 colours available
  • Multi purpose blade
  • Dough blade
  • Processor in bowl adapter
  • Reversible medium slicing/shredding disc
  • Thick slicing disc
KFP0919
9 Cup Food Processor
  • 9 cup work bowl
  • 4 colours available
  • Multi purpose blade
  • Dough blade
  • Processor in bowl adapter
  • Thin slice/shredding disk
  • Medium slice/shredding disc
  • Thick slicing disc
KFP1325
13 Cup Classic Food Processor with ExactSlice™ System
  • 13 cup work bowl
  • Available in white and onyx black
  • Multi purpose blade
  • Adjustable slicing disc
  • Reversible shredding disc
KFP1333
13 Cup Artisan Food Processor with ExactSlice™ System
  • 13 cup work bowl
  • 4 colours available
  • 4 cup mini bowl
  • Adjustable slicing disc
  • Reversible shredding disc
  • Multipurpose blade
  • Mini blade
  • Dough blade
  • Spatula
  • Storage case
KFP1444
14 Cup Platinum Food Processor (Die Cast Metal Base) with ExactSlice™ System
  • 14 cup work bowl
  • Available in candy apple red
  • 4 cup mini work bowl
  • Adjustable slicing disc
  • Reversible shredding disc
  • Julienne disc
  • Multipurpose blade
  • Mini blade
  • Dough blade
  • Spatula
  • Storage case
KFP1644
16 Cup Pro Line® Series Food Processor with Die Cast Metal Base and Commercial-Style Dicing Kit
  • 16 cup work bowl
  • Available in candy apple red
  • 10 cup prep bowl
  • 4 cup mini-bowl
  • Mini multipurpose blade
  • Multipurpose blade
  • Dough blade
  • Externally adjustable slicing disc
  • Reversible shredding disc
  • Parmesan/ice shaving disc
  • French fry cutting disc
  • Dicing kit
  • Accessory storage case
  • Also included - Disc adapter, citrus press, egg whip & spatula

Are the food processor bowls BPA free?

Yes, our food processor bowls are BPA free!

Are the food processor bowls dishwasher safe?

Yes, you can place our food processor bowls into the dishwasher, making cleaning up easier than ever!

What is Externally Adjustable Slicing Control?

KitchenAid’s exclusive externally adjustable slicing disc allows you to adjust slicing thickness from thin to thick, without having to remove the blade assembly. With the slicing disc installed, simply slide the Slicing Thickness Control to the desired setting – no need to remove the cover or even turn off the food processor. Disc is adjustable from approximately 1 mm to 6 mm for slicing most foods.

How do I adjust the thickness?

Simply set the desired slicing thickness by moving the lever to the left for thinner slices or to the right for thicker slices.

Why is liquid leaking from my food processor work bowl?

It is important that the food processor's work bowl is not filled above the maximum liquid level. Filling the work bowl over the maximum liquid level will cause the liquid to go under the blade and out onto the base of the unit. On some models there is a line on the work bowl to indicate the maximum level of liquid that can be processed by the food processor.

Liquids should only be processed with the multipurpose blade. The egg whip should only be used to whip egg whites and cream.

A little tip - if the recipe has high liquid content it is recommended to use the pulsing method to avoid excess leakage!

How do I process meat in the food processor?

With meat and cheese it is recommended you lightly freeze or at least well chill the meat / fish / chicken first, and then off you go!

Where should I store the food pusher?

To prevent damage to the interlock system, always store the food pusher outside of the chute when not in use. Additionally, always store the bowl and lid in an unlocked position so that the activation pins are not engaged. Storing your machine with the food pusher in the chute, and the bowl and lid locked into place means that the interlocking system is constantly engaged and this can wear away over time.

Blenders

What is the difference between the blender models?