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Please note, there may be a slight delay in responses as we will be closed from 3pm AEDT 24th December, and will reopen on Monday 30th December.
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Give us a call, our services operates from Monday to Friday between 9am and 6pm.
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Frequently asked questions
Your user guide is located in the box that your product arrived in. Can't find it? You can also view our user guides here.
Unfortunately we are not able to amend and/or make changes to your order once it has been placed, this includes the shipping address that was generated at the time of placing your order.
Once your item has been dispatched from our warehouse you will receive an email with an invoice and your tracking number.Â
Should you need to change or update the delivery address, either to another location and/or for pick up at your local Post Office. You can do this directly with Australia Post either using the tracking number on the Australia Post website or via the MyPost App.
Please allow 3-4 business days (additional 5 days for engraving orders) for us to dispatch your order. Depending on your location, your order should then be with you within 4-10 business days for standard delivery, or 3 to 5 business days for express. For more information on our delivery times, please click here.
Track the status of your order here.
Yes! We are happy to facilitate a return within 30 days of delivery. For more information please visit our returns policy page.
Yes! We are happy to price match any of our products against identical in stock products advertised online by authorised Australian retailers provided the pricing is genuine and can be verified. For more information, visit our price match policy page.
We offer a limited lifetime warranty across a great range of our products. Visit our warranty page to find out more.
If you are unable to find your product, please contact our Customer Service team on 1800 990 990 and we will be happy to help.
Some of our approved stockists include David Jones, Myer, Harvey Norman, The Good Guys, Bing Lee, Peters of Kensington, MiniMax and Kitchen Warehouse.
From cakes, cookies, snacks, desserts and drinks explore our delicious recipes here. We've made it easier for you to search your favourites! Filter the recipes by products used, occasion or meal category.
Our tilt-head stand mixers have a 4.7L capacity and give you easy access to the bowl with a convenient tilting motion. Our bowl-lift stand mixers have up to 7.6L capacity and are designed to handle heavy mixtures easily for when you want to make larger batches of yummy goodness. For more help choosing the right stand mixer, view our stand mixer guide.
The KitchenAid Stand Mixer is more than just a mixer. The trademark hub allows for the attachment of over a dozen accessories which will turn your mixer into a pasta machine, citrus juicer, meat grinder, ice cream machine, vegetable slicer, sausage maker and so much more. View the full range of KitchenAid Stand Mixer attachments here. Enjoy your next culinary adventure!
This might be due to the height of your beater to your bowl!
If the beater is too high, it cannot reach and incorporate the ingredients.
If the beater is too low, it can hit the bottom of the bowl and the white coating can chip off the bottom of your beater.
The clearance between your beater and bowl is adjusted at our factory, but can change over time with use and in transit, but can easily be raised or lowered!
To adjust your beater height, tilt the mixer head down, slide an envelope or folded piece of paper between the beater and the bowl. The beater should not be touching the bottom of the bowl. The correct clearance is the thickness of the two pieces of paper. Lift the head up, you should see a rectangle hole with a flat head screw. Turn the screw counter clockwise or left to raise the beater. Turn the screw clockwise or right to lower the beater. Each time only turn the screw about a ¼ turn at a time and test again with the paper. Throughout the life of the mixer, the height may need to be adjusted as it may alter with normal use of the mixer.
All the bowls are dishwasher safe. All of the attachments are too, except for the wire whisk. The wire whisk must be hand washed to avoid damage to the wires, and so that the alloy base does not blacken, pit or go powdery.
- Speed 1 - Stir for starting all mixing procedures, slow stirring, combining and mashing. Use to add flour and dry ingredients to batter, and to add liquids to dry ingredients. Do not use Speed 1 to mix or knead yeast doughs.
- Speed 2 - Slow mixing, kneading for slow mixing, mashing, faster stirring. Use to mix and knead yeast doughs, heavy batters, and candies: start mashing potatoes or other vegetables: cut shortening into flour: mix thin or splashy batters.
- Speed 4 - Mixing, beating for mixing semi-heavy batter, such as cookies. Use to combine sugar and shortening, and to add sugar to egg whites for meringues. Medium speed for cake mixes. Use with: Food Grinder, Rotor Slicer/Shredder, Pasta Roller, and Fruit/Vegetable Strainer.
- Speed 6 - Beating, creaming for medium-fast beating (creaming) or whipping. Use to finish mixing cakes, doughnuts and other batters. High speed for cake mixes. Use with Citrus Juicer attachment.
- Speed 8 - Fast beating, Whipping for whipping cream, egg whites and boiled frostings.
Speed 10 - Fast whipping for whipping small amounts of cream or egg whites and for final whipping of mashed potatoes. Use with Juicer Pasta Maker and Grain Mill attachments. NOTE: Will not maintain fast speeds under heavy loads.
Double-wall, pressurized baskets help reduce extraction variability, ideal for beginning baristas. Single-wall baskets give the user greater control for full-bodied shots.
Here's a quick guide:
- Single Wall, 1 Shot: 10-12g use for freshly ground whole beans.
- Single Wall, 2 Shot: 18-20g use for freshly ground whole beans.
- Double Wall, 1 Shot: 10-12g use for pre-ground coffee, novice users.
- Double Wall, 2 Shot: 18-20g use for pre-ground coffee, novice users.
The optimal water temperature for brewing espresso ranges from 189–205°F (87–96°C). The KitchenAid Espresso Machines temperature levels (Low-Medium-High) give the ability to adjust within this range, tuning the temperature approx. of +/- 2°C to 5°C, depending on many factors such as grind size, dose, roast and freshness of the coffee.
The optimal water temperature for brewing espresso ranges from 189–205°F (87–96°C).Â
The KitchenAid Espresso Machines temperature levels (Low-Medium-High) give the ability to adjust within this range, tuning the temperature approx. of +/- 2°C to 5°C, depending on many factors such as grind size, dose, roast and freshness of the coffee.
The heating elements are made of aluminum and have stainless steel tubing.
The Plant Based Milk Cycle from KitchenAid is programmed to understand the differences between Plant Based beverages and traditional Dairy milk, adjusting the amount of air and steam to different milks fat & protein contents, to provide a creamy, stable milk foam. Plant based beverages typically have less fat and protein than traditional dairy milk. Therefore, more air is needed at the start of the steam process to produce a creamy, stable foam. KitchenAid’s unique Alternative Milk Option has the the ability to produce a foamy milk from common plant based milks - like Oat, Almond, Soy and Coconut - at the touch of a button
The main difference between our food processor models is the capacity, functions and inclusions. For a detailed comparison, view our food processor comparison page.
Yes, our food processor bowls are BPA free!
Yes, you can place our food processor bowls into the dishwasher, making cleaning up easier than ever!
A food processor has a feed tube, multiple blades or discs and a larger bowl capacity than a food chopper. When slicing and shredding, food is pushed through the feed tube into discs just below. Food can also be chopped, mixed or puréed with blades in the bowl of the food processor.
Food processors can handle larger recipes and offer more versatility due to the multiple blades for specific tasks such as chopping, shredding, slicing and julienning. KitchenAid food processors are available with a variety of bowl capacities and feed tube sizes for accommodating bigger batches and larger ingredients like whole sweet potatoes.
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A food chopper is a compact appliance or manually operated kitchen tool that’s perfect for quick, simple food prep tasks and smaller recipes. An electric food chopper usually has a smaller bowl containing a single, multi-purpose blade that can chop, purée or mix. Food choppers do not have a feed tube but do often feature a drizzle basin to help emulsify liquids.
You can use a food chopper to make salad dressing, chop nuts to sprinkle on a dessert or purée your signature hummus recipe. Select KitchenAid® food choppers include a whisk accessory so you can also whisk, whip and stir because every dessert is better with fresh whipped cream on top.
Learn more about our food processors & food choppers here.
We currently have two high powered blenders in our range. For a detailed comparison and for more information, visit our blender comparison here.
Yes! You can blend hot liquids in the blender. We do not recommend blending boiling liquids straight from a pot, cool slightly.
Yes! Our blender jugs are BPA free.
Yes! Our blender jugs are dishwasher safe.
Use a lower speed for soft fruits and vegetables and high speed of tougher ingredients. To get the most out of your blender it is important to layer the jug correctly, starting with liquid and softer ingredients and tougher ingredients and ice on top. Happy blending!
Delivery & Returns information
Track my order
View updates on your order status.
Returns
KitchenAid offers free 30-day returns for change of mind.
Delivery
Orders over $99 will be delivered free, in the safe hands of our couriers with tracking updates.