FAQs
Answers to the questions we hear most this time of year.
How do I know if my order is processed?
You will be redirected to an Order Confirmation page on your browser, and you will also receive an order confirmation email when your order has been placed.
Another email will be sent when your order has been shipped with your tracking details.
If you are unable to locate your confirmation email in your inbox, please check your junk or spam folder.
Does KitchenAid offer Price Match?
Yes, we are happy to price match any of our products against identical products advertised by Australian retailers providing the competitor pricing is genuine and can be verified.
Chat with our team now!
I've only received part of my order, where is the rest?
Your order may have been shipped in separate boxes, if you haven’t received it all just yet, the rest should arrive shortly. Check your tracking number on the Australia Post website for updates.
Can I change/cancel my order after I've placed it?
Amending an order will be dependant on whether our warehouse team have processed it yet or not.
For any change or cancelation requests, please reach out to our Customer Care team on 1800 990 900, as soon as possible after placing your order.
I have more than one discount code, can i use them at the same time?
Unfortunately, you can only use one discount code per purchase on the KitchenAid website. Our system does not allow coupons to be stacked.
When's the last day I can order for Christmas delivery?
Please see our Delivery page for Christmas cut-off dates.
What's your returns policy for Black Friday purchases?
At KitchenAid we want to ensure that our customers are satisfied with their purchase. We are happy to facilitate a return for change of mind, free of charge, provided that the return meets the following guidelines:
- The return is requested within 30 days from the date the product was received. Items sought to be returned for change of mind received outside the 30 day period will not be accepted.
- The item was purchased directly from kitchenaid.com.au.
- The product is in an undamaged and resalable condition with its original packaging intact, including user guides.
- Any item or product packaging that has been damaged cannot be returned.
- You are able to provide proof of purchase.
For more information, visit our returns policy page.
How long does complimentary engraving take, and can it still ship before Christmas?
Engraving is available exclusively on our website at KitchenAid.com.au. Please note we are currently experiencing high demands and delays with engraved mixers - please allow an additional 5 to 7 business days.
Start personalising your mixer here!
Can't find what you're looking for?
Need some inspiration, chat with our team now!
Purchasing on KitchenAid.com.au
