REDEEM MY GIFT
Spoil Mum this Mother’s Day! Purchase selected stand mixers from a participating retailer between Saturday 14 March to Sunday 10 May 2020 and complete the form below by Tuesday 30 June 2020 to submit your registration for a complimentary sifter + scale attachment, worth $249. Once your claim is submitted your product will also be registered.
Please note we are experiencing a high volume of claims and it may take 7-10 business days for you to receive the status of your claim. We apologise for any inconvenience and appreciate your patience.
I have purchased an eligible stand mixer from a Participating Retailer. How can I submit a claim to redeem my offer
If you have purchased an eligible stand mixer machine from a participating retailer between 14 March 2020 and 10 May 2020, simply submit your claim by 30 June 2020 on this page and complete your details by following the prompts.
Prior to starting your claim submission, please ensure that you have the below information ready: Your 9 digit serial number from the machine you purchased (9 digit alphanumeric code found on the base of your machine) A scanned / photo of your Proof of Purchase (clearly showing machine model, date of purchase, price paid and the retailer).
Which models are eligible for the offer?
The offer applicable is subject to the Participating Product purchased and meeting the terms of offer. Participating Products are listed below for reference.
KSM 160/ 170/ 177/ 180/ 7581/ 7590
Which retailers are not participating in this offer?
- Catch of the Day
I have just purchased a stand mixer from a Participating Retailer. Can I redeem this in store?
No, please submit your claim filling out the online form above. If the claim is approved, sit tight - we'll have the gift sent out to your nominated address as quickly as possible!
I have just purchased a stand mixer from www.kitchenaid.com.au. Do I need to submit a claim?
No, the bonus offer will automatically be added to your cart and delivered to your nominated address.
I have purchased more than 1 stand mixer machine. Am I able to redeem an offer on more than 1 machine purchase?
Yes, the offer applies to the purchase of eligible models between 14 March 2020 and 10 May 2020 (inclusive) at any Participating Retailer in Australia. Lay-bys not paid in full by 30 June 2020 are excluded from these offers.
I’ve paid via Afterpay, ZipPay or an in store interest free offer. Am I still eligible for the bonus gift?
Afterpay, ZipPay or an in store interest free offer purchases are eligible for the offer.
I am having technical difficulties with submitting my claim on the website. What can I do?
We are sorry to hear that you are experiencing technical difficulties using our claims service. Kindly check that you are using the latest version of Internet Explorer, Google Chrome, Safari or Firefox. If you continue to have issues after updating your browser, please contact our Customer Care team at firstname.lastname@example.org or 1800 990 990.
How long do I have to wait to receive for my bonus gift?
Once your claim has been submitted, you’ll receive an email confirmation from us which will include your reference number. Sit tight as it’ll take us approximately 2 business days to review your claim. If your claim has been processed, you’ll receive an email from us providing confirmation of the bonus gift. It’ll take approximately 3-5 business days for your gift to be sent to you.
What if I receive an email that my claim has been rejected?
If your claim has been rejected for a reason relating to the receipt, please re-submit your claim on this page. If you have any questions, please contact our Customer Care team at email@example.com or 1800 990 990.
Will I receive updates about the status of my claim?
During the claim submission process, updates of the status of your claim will be provided by email.
How long do I have to submit my claim?
The claim process for this offer must be completed online by 11.59pm AEDT on 30 June 2020.